PRACTICAL AND ACTIONABLE ADVICE FOR IT LEADERS
One practical idea for running technology and leading people.
Each issue opens with a two-minute overview you can act on, then the full story behind it. Written by someone who runs technology operations for a living.
A new issue every other Sunday.
LATEST ISSUE
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What to say when you don’t have the answers yet
A reorganization has been announced, the details are not settled, and your team is waiting for you to say something. Silence reads as bad news. Guessing reads as a promise.
THE CALL
Say what you know, what you don’t, and when you will know more.
Read the overview and full story →: What to say when you don’t have the answers yetUse when
Change is announced but details are not
Effort
Low, one team meeting
THE PLAYBOOK · PREVIOUS ISSUES
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Retire five service desk metrics before they mislead you
Which numbers describe the queue, which describe the help, and a one-page replacement for the monthly report.
Use when:
The monthly report is long and unread
Effort:
Low, one afternoon
ABOUT
Casey Sisterson leads technology operations and platform services for a manufacturing organization.
Digital workplace, DevOps, cloud, and infrastructure, and the people who run them. Practionable is practical and actionable advice, written down so you can reuse it.
More about me →Get the next issue as it is published.
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